FREQUENTLY ASKED QUESTIONS
01
How is payment of my items determined?
Payment is based on gold content (karat), weight, and the daily price of gold.
02
I paid R10 000 for my ring. I should expect to get R10 000, right?
Retail stores mark up jewellery 5, 10 and even 20 times or more. GOLDintoCASH pays for the “melt value” of your jewellery – that is, the value of the gold itself once it has been melted down and sent to the refinery.
03
There is a stamp on my ring indicating “18K.” Is this reliable?
Unfortunately, not always. Although most countries require manufacturers to stamp the gold content of their jewellery, very few countries enforce these laws or require an independent third party to evaluate the item. The stamp on your jewellery may be correct, but it is quite common to receive jewellery that is fraudulently stamped. Our trained professionals will test each piece before the deal is concluded.
04
What testing methods are used to determine purity of gold?
Upon receiving your gold, our testers will first look for a stamp on the jewellery made by the manufacturer indicating the karat. Testers then have three testing methods (acid/scratch test, electronic tester and or X-ray fluorescence scan) to verify the gold purity of your items.
05
What if My Old jewellery I want to Sell is Broken?
Selling gold jewellery is an effective means of getting some needed extra cash. However, the state of your jewellery need not necessarily impact the value of the gold of which the jewellery is made of.